top of page

Warranty and Terms

 KINGMA LUMBER MASTERS Mission statement

Kingma Lumber Masters handcrafts high-quality, durable, and sustainable solid wood furniture and home goods from Canadian sourced, urban rescued, kiln-dried wood, eco sustainable epoxy resin and non-toxic hard wax oil finishes. We place high value on craftsmanship and customer satisfaction. Since we craft one-of-a-kind pieces and work with natural materials, proper performance and care expectations should be understood by our valued customer. All Kingma Lumber Masters furniture pieces are constructed from real trees and solid slabs of wood and with every purchase you can feel good knowing we also plant trees. All the slabs are kiln dried to 6-8% moisture content before any build. We prefer and seek out wood with cracks, twists, and variation in color. This is the inherent character of wood and is not considered a defect in material. 

 

Terms of Sale

Estimates/Quotes: Upon approval of an estimate/quote the client will provide Kingma Lumber Masters with their full name, phone number, address, and email.  

 

Payment: Since considerable investment in materials will be initiated immediately upon commencement, a 50% deposit is required. Once a deposit is made, we will update your invoice. The remaining balance will be paid prior to delivery or pick up of your custom piece. By sending the deposit the customer is agreeing to the design as per pictures of wood and or images of past designs is approved. It needs to be understood by the customer that we can not guarantee end result of epoxy color and look once cured.  Customers will either pick their piece/s of wood in person or approve pictures provided by our sales staff.  Jobs requiring out of town work will require full payment upfront or 50% upfront and the remained when our staff is on site.  No work will start until full payment is received through creditcard or etransfer.

Rush orders:  are subject to additional costs that will be arranged at time of purchase.  If you require your item faster than the agreed upon date, contact us and to see if it is possible.  If it is possible for us to accommodate this change a $500 per week jump surcharge may apply.

 

Floor Model:  All items purchased from the showroom are as-is. If custom work is needed, such as size or color modifications additional fees will be added. Prices on showroom products does not include delivery. Floor models can not be put on hold without a 25% deposit. Remaining balance needs to be paid withing 48 hours of deposit date.  If item is not paid in full within this time frame it will be placed back on the sales floor and customer will forfeit their deposit. 

 

Abandonment Policy:  Once a piece is finished and you have been contacted regarding pick up or delivery, the remaining balance needs to be paid in full.  If you can not pick your item up by the scheduled time, we will recommend delivery at a cost to you, the customer.  If the item remains in our shop after scheduled pickup/delivery date, a weekly storage fee of $75 per week will be applied.  This amount will need to be paid before the item can be picked up or delivered.  Any damage that may incur due to the customer not picking up their item will be fixed by our staff and a touch up fee will be applied. If an item remains in our shop for longer than 3 months, it will be considered abandoned and become the property of Kingma Lumber Masters.  This time frame will be calculated from completion date and will not reset if storage balance is paid.  

 

 

Refunds: Deposits on custom orders are Non-Refundable therefore we remind our clients to ensure that all questions have been asked and their vision is clear.  By placing the deposit, we are taking that as “the go ahead” to proceed with the creation based on the information provided at time of sale.  We will provide you with a deposit invoice with specifications on size, wood type, and epoxy color within 3 days however, due to the business of our business, if you do not receive one we ask that you contact us.  

If for some reason Kingma Lumber Masters is unable to complete the project a full refund will be provided. 

Timeframes: At Kingma Lumber Masters we are committed to delivering your project within the estimated time frame. However, we recognize that unforeseen challenges may arise during the project, such as changes in project scope, equipment failure, or other unexpected events. In such cases we are open to discussing and potentially agreeing to time extensions to accommodate these challenges however please be aware that these extensions will not result in a discount, as our original time frame assumes smooth project progression and serves as an estimate.

Delivery:  Fully insured home delivery can be added to the purchase unless otherwise noted. Please be prepared to help the team unload the items.  If you are not able to assist, please plan to have someone onsite who is able to assist with unloading. Your item will be placed inside your home on the main level.  If you require white glove delivery (complete delivery/2nd floor delivery/install/clean-up) please contact us at 780-722-5252.  Any damages that may occure during delivery are not the responsibility of Kingma Lumber Masters.  The customer is accepting these terms and are agreeing to accepting all responsiblity.

 

Shipping: Items can be shipped, at buyers’ cost, by Kingma Lumber Masters however we will not be liable for item(s) lost or damaged in transit. Couriers are a 3rd party company, and any grievances should be filed directly with the courier at fault. Although unlikely, insurance is purchased to cover any/all items in the event of an incident. If you receive a damaged item, please contact us at 780-722-5252 so that we can assist in the claim process. All cost to ship item will be charged to the customer, cost will include packaging and shipping rate, and will be subject to shipping providers availability and time frame.

Warranty: 

Kingma Lumber Masters guarantees its merchandise to be free of defects in construction materials and workmanship. If you develop a craftsmanship constructional problem with your wood piece and it has been within 1 year of purchasing from us, we will gladly access and repair any craftsmanship defects found and will advise on natural organic slab issues. Kingma Lumber Masters does not have control over movement of wood. Movement of wood should be expected as the item acclimatizes to your location and seasonal expansion and contraction is normal. We will request to see photos of your piece to help determine the issue you are having with it. KLM may require a meter reading of the air quality of the room where your wood piece resides. Pursuant to this warranty, if a product fails under ordinary use because of a defect in materials or workmanship, Kingma Lumber Masters will repair, or at our option, replace the affected product at no charge.  

□ A product “defect” means an inadequacy in the material or workmanship of the product that existed at the time when you received the product from Kingma Lumber Masters. 

□ All warranty work will be subject to Kingma Lumber Masters determining if the problem is due to craftsmanship, characteristic of a natural slab of wood, wear and tear, or damage due to misuse or improper care. 

 

Warranty Exclusions: 

Our warranty does not cover damage due to normal wear and tear, accidents, misuse, natural disasters, improper care, or storage, fading or discoloration due to exposure to elements including but not limited to sunlight, water damage and natural wood grain characteristics. Note that natural, solid wood is subject to movement based on environmental changes in humidity and temperature. The product may perform differently in various climates, as with any real wood product. Over time, some movement in the wood is normal and is not considered a defect.

If

If you have purchased a wood slab countertop Kingma Lumber Masters will not be held responsible for damages that occurred by improper installation. If installed by Kingma Lumber Masters, we will only warranty our recommendations not those of other individuals or contractors. 

If your table has extensions, please note that the extensions will most likely have moved over time especially if not used often. The result could be that the fit of the extensions might be stiff and change form. Please store the extensions is a flat spot and do not lean. Make sure they are treated the same as you treat your tabletop. If you plan on storing your table, it MUST have the legs assembled and stored to assure the top does not have too much movement. Kingma Lumber Masters will not be responsible for damages that may occur from improper storage or from stored in the packing crate. 

Repair charges will be billed at the current shop rate outside of the warranty and will be noted before any repairs are made. 

Please contact the KINGMA LUMBER MASTERS TEAM if you have any questions. 

Characteristics of Live Edge Slab Furniture: 

Solid wood adjusts at different times of the year to the moisture content of the air. Wood will adjust to the moisture content of your home and its surroundings. You may notice your slab furniture piece move ever so slightly or even develop small cracks or dips. THIS IS NORMAL. It is also possible for epoxy or resin fills to lift. This is again normal. 

Slab furniture can not be compared to other solid wood furniture pieces. Organic wood furniture will have movement during its life, and this is just the nature of natural wood slab furniture. A dry home may cause the wood to move or crack more than a home with proper humidity levels. Be sure your home has proper humidity levels throughout the year. Keep in mind that wood does have a life of its own and even with proper measures taken in the environment and by our team in the construction process, you may notice some movement. 

If you notice surface cracks, cracking on the ends, lifting of epoxy or resin in parts this is a normal natural activity for solid wood organic furniture is not a craftsmanship defect by KLM. 

To avoid excessive warping or cracking after you begin using wood tabletops or counters a cool environment (72 degrees) with a relative humidity of about 45-55% and a little bit of air movement is said to be ideal for wood objects in general. 

Change thermostat settings gradually as seasons change. A sudden change in temperature or humidity is the worst thing possible as moisture will be pulled out of or pushed into the material far too quickly causing tension inside it. Excess heat and dryness can even cause cracking and splitting. Avoid extremely hot plates and excessive water allowed to stand for long periods of time. Also avoid vinyl tablecloths and glass tops as they can prevent air circulation and may cause warping.

It is also important to remember that placing your piece in front of a window in direct sunlight can dry out your piece and cause cracking and splits. 

Light is a natural enemy of all organic materials; it is especially harmful to wood because the damage is cumulative (meaning it gets worse over time) and irreversible. Light can turn light woods dark, and bleach out dark woods. It can also affect the finish, stain, or paint on the surface—leaving it discolored, opaque, cracked, or brittle. Leaving you wood piece in direct sunlight, ie. large windows with lot of sunlight all day long will not be good for your table, it may warp and crack. We suggest blinds or a window covering if leaving exposed to direct sunlight on a on going basis. 

The main causes of damage to wooden furniture are careless handling and environmental conditions in the surroundings of your wood piece.

 

We hope you enjoy your custom piece of furniture for many years to come.  If at any time you have any questions or concerns about your new purchase, please reach out to us and we will help in any way we can.

Kingma Lumber Masters

bottom of page